Grievance Officer — Asha Health

Version: 2026-08-10 Last updated: 2026-08-10 Basis: India DPDPA 2023 posture and SPDI Rule 5(9) style disclosure Related: Privacy Notice · Terms of Service

Asha Health is committed to addressing concerns about personal data promptly and substantively. The grievance channel is monitored for public users.

Designated Grievance Officer

Postal / registered address (TBD before final publish): [Insert entity registered address after formation. Interim personal address should not be published without founder decision.]

What you can raise

• Concerns about how your personal data is processed
• Requests to exercise Data Principal rights (access, correction, erasure, withdraw consent, nominate)
• Reports of suspected data breach or unauthorized access
• Disputes about our handling of your data
• Issues covered by our Privacy Notice or Terms of Service that relate to data handling

For general product support that is not a privacy grievance, contact hello@ashahealth.co (legacy: asha+support@nishkaam.com).

How to file a grievance

Option A — Email

Send an email to grievance@ashahealth.co including:

1. The email address associated with your Asha Health account (if any)
2. A clear description of the concern
3. Relevant dates and what outcome you want
4. Any ticket or case reference you already have

Option B — Web form (when implemented)

Marketing/Engineering may host a form on:

• https://ashahealth.co/grievance (target)
• legacy: https://withasha.com/grievance

Suggested form fields:

• Name (optional)
• Email (required)
• Grievance description (required)
• Consent note: processing limited to investigating and resolving the grievance

Abuse prevention note (copy for form footer): By submitting, you consent to Asha Health processing the information above strictly to investigate and resolve your grievance, in line with our Privacy Notice. We may retain a hash of technical signals (for example IP/browser fingerprint hash) for abuse prevention; we do not need to retain raw IP longer than necessary. We do not share your grievance with third parties unless required by law or needed to deliver a resolution.

Internal handling SLA (operational)

Escalation outside Asha Health

If you are not satisfied with our resolution, you may approach the Data Protection Board of India (or any successor authority) under the DPDPA once available/operational for your matter, and any other forum permitted by law.

Nothing in this page limits non-waivable consumer or data-protection rights.

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